Shipping & Delivery Policy

At Kidex, we provide delivery services across Egypt. Due to the nature of our products (school equipment, playground structures, flooring, and custom installations), shipping and delivery terms are subject to confirmation.

1. Order Confirmation

All orders placed through our website are considered preliminary until confirmed by our sales team.

After placing an order, our team will contact you within 24 business hours to confirm:

• Product availability

• Final pricing (if applicable)

• Shipping cost

• Estimated delivery or installation timeline

Orders are not processed until confirmation is completed.

2. Shipping Costs

Shipping fees are not automatically calculated at checkout.

Shipping costs depend on:

• Delivery location

• Order size and weight

• Type of product

• Installation requirements (if applicable)

The final shipping cost will be communicated to the customer during order confirmation.

3. Delivery Time

Delivery timelines vary depending on:

• Product type

• Custom manufacturing requirements

• Installation scheduling

• Delivery location

Estimated timelines will be shared during order confirmation.

Kidex is not liable for delays caused by:

• Courier companies

• Manufacturing lead times

• Weather conditions

• Force majeure events

• Incorrect delivery information provided by the customer

4. Installation Services

For products that include installation:

• Installation dates will be scheduled after order confirmation.

• The customer must ensure site readiness before the scheduled installation date.

• Delays caused by site unpreparedness may result in rescheduling fees.

5. Delivery Area

We currently deliver within the Arab Republic of Egypt.

6. Contact Information

For any shipping or delivery inquiries, please contact us at:

📧 kidexstore.eg@gmail.com
📱 01036365133